Order Processing Sequence with Integrated EDI Solutions.

Introduction to Order Processing

Order processing is the step-by-step workflow/process that commences with the aspect of placing an Order, continues with other intermediate aspects, and ends with the aspect of the order been delivered. Order Processing is the key elements of retail order fulfilment. Hereby, the reliability, accuracy and process smoothness lead to customer satisfaction at its best. Order processing ranges from manual processes (handwritten on an order log sheet) to highly automated and technologically driven & data driven processes (through online orders and order processing software).

Read more about — Introduction to EDI Integration.

Introduction to EDI

The term Electronic Data Interchange (EDI) refers to a system wherein, the exchange of structured and standardised business documents between different business/trading partners takes place electronically without much of efforts and that too in secured manner. EDI comes with numerous advantages such as –

· Cost Effectiveness

· Faster Processing Speed

· Business Operations

· Very Thin Error Margin

· Better Business Relationships.

Above mentioned pros can be achieved through an effective transformation of business-related data from the paper-based format to a secure, automated and durable electronic form. EDI is nothing but an interaction of electronic processes, exchange protocols and standardised business documents. It has ultimately one central goal i.e. the Automated communication of information without manual intervention.

How to simplify Order Processing with EDI Integration?

Why Automated Order Processing (EDI enabled) is required?

In comparison with the Automated Order Processing system, following the traditional or rather the manual process (handwritten on an order log sheet) of order processing leads to many problems. Below mentioned are the problems been faced with the traditional setup in comparison with the automated process:

· It is Time consuming

· Redundant and Inaccurate data entries

· Keeping track of Order IDs and maintaining the logbooks manually and forever

· Lowers the Customer Service and customer experience, and many more…

Order Processing automation software solutions are built in order to save Businesses Time, Increase Profits, and Enhance Customer Service. Order Processing Automation software is also known as “Sales Order Automation”. It is nothing but a software tailored to save time and overall processing efforts by automating the most important part of the sales process i.e. the Order Processing. With a proper and well developed ‘Sales Order Software’, the business can enjoy the below mentioned 9 benefits and those benefits can be eventually used to boost the two major parameters of their business — Profits and Customer Service.

· Improve overall Customer Service

· Eliminates Manual Entry Time

· Eliminates Errors in Order Processing

· Reduces overall Accounting Costs

· Increases the Data Control

· Pricing Validation

· Get Faster Shipping

· Process Orders from anywhere and almost everywhere

· Improve the Happiness of all the concerned departments at the organization

Order Processing Sequence

Order Processing Sequence is a nine-step process and is carried out in a proper format and with the help of set of proper EDI documents. Obviously, each company can have and should have their own set of EDI documents as per their ecosystem. Said that, there are specific set of recurring steps and documents that are mandatory for all to follow the Order Processing. Below mentioned are the major and important steps of Order Processing Sequence:

Order Received Via EDI

Customers/Consumers place order for the entities they want to buy over an online store over different EDI enabled retailers or businesses. So, the first and foremost thing in an order processing workflow is to get orders via EDI into the internal system.

Order Confirmation

Order confirmation is a mandatory thing which is been provided in return the order been placed in the form of acknowledgement to the customer.

Pick List is Sent to Warehouse

With the order received, the list of entities been ordered is sent to the warehouse to be packed and shipped and delivered to the customer. The list includes all the essential entities that are been ordered.

Warehouse Orders Pick

Warehouse receives the list of items and sends the acknowledgment about the recipient of list internally via the EDI software. Then the inventory is checked and confirmed about the availability of the products.

Packing and Shipping

The entities been listed and received at warehouse is been packed and shipped at the mentioned address and at the same time it is been updated via EDI software for real time updates to the seller and customer.

Shipped to Customer

The packed entity is been shipped from the warehouse location to the address of the customer.

Dispatch Confirmation

The dispatch confirmation is been floated to the seller, the vendor and the customer so that all remain on the same page.

Order Delivery

The order is been delivered to the customer with proper care and necessary precautions are taken at the transit and at the time of delivery. The status is been tracked online via the EDI software.

Refund or Exchange

In cases of refund or exchange of the products (that are in damaged state or are not as expected), the whole process starting from the raise of Refund/Exchanged request, acknowledgment for the same, return pick-up or exchange been organized and then the refund of monetary part is all been tracked and processed under the Order Processing sequence.

Conclusion

Automation of order processing, regardless of the format, is certainly the best starting point if you’re seeking to make improvements within your organization. As mentioned above, the nine benefits depict, order processing automation software provides the ability to cut costs while increasing quality, customer service.

For all types of peers into a business i.e. Department, Customers, and the Business as a whole; sales order automation is a major step towards unexpected and amazing productivity. If you want to know more about to apply all the benefits to your business; schedule an appointment with Amosoft to inform us about the problems been faced and to tailor, the solution in the best possible way for your business to grow exponentially.

AMOSOFT promises the exponential growth of your business with its tailored EDI solutions of Order Processing!!